As virtual services become more common, you may find yourself delivering more service virtually than ever before. Follow the same procedures to create a virtual service as you would to create an in-person service.
Tips for virtual services:
- One service delivery category per service (e.g., virtual, real/in-person, telephonic). If you deliver the same service in person and virtually, create two separate services, one for in-person delivery and one for virtual delivery (e.g., after school tutoring and online tutoring).
- If you use service templates, create one for each service delivery category.
- You can edit the service delivery category of a service after its been created in SCRIBE and after participation has been added to it.
- Update documentation to reflect virtual service data collection (i.e., service definitions, standards of practice, etc.)
- Use the same naming conventions for all services, regardless of the service delivery category.
- Service types should remain the same.
- If importing a service list, make sure to use the correct ServiceDeliveryCategoryID and ServiceDeliveryID codes for Virtual service (codes are 8 and 25, respectively)
- Contact Xcalibur if you do not see "Virtual" as an option for service delivery category when creating a service.
- Export the Service List from SCRIBE to see all services in SCRIBE and sort by the service delivery category. In SCRIBE, click Reports > Services > Service List Export. See also the How to Run a Service List Export article on the SCRIBE Help Desk.
- When creating a way to document virtual service participation, align participation data collection to the service participation import. Include StudentID, date of participation, amount of time participated, etc.
- Work with vendors to include SCRIBE components in their reports to you. For example, ask vendors to use the same studentID for their program as you use in SCRIBE.
Additional Resources
How to Create a Service Manually
How to Create a Service via Import
How to Run a Service List Export