1. When you create a help desk ticket from the help desk portal, you will receive an automated email from SCRIBE alerting you that your ticket has been received :

2. You can click the link in the email to view or edit your ticket which will bring you back to the SCRIBE Help Desk, or if you log into the SCRIBE Help desk you can click the "Tickets" button:

3. Updates to your ticket can be viewed in the SCRIBE Help Desk portal. You will also receive email notifications when changes to your ticket have been made. (Check your spam/junk folder if you cannot find these notifications). Click on the blue ticket number to open your ticket:

4. Once you open your ticket in the SCRIBE Help Desk portal, use the following radio buttons are available: